Privacy Policy for Tidysweep
Effective Date: 01 October 2026. This document outlines our commitment to protecting the personal data of our clients and website visitors in Prague and beyond.
How to contact us about your dataOur Core Principles
Tidysweep operates as a local Prague cleaning service. The data we collect is primarily functional: to schedule a deep clean for your apartment, to understand the scope of a post-renovation project for your office, or to communicate about a weekly maintenance plan for your small business. We do not sell your data. We do not use it for unrelated marketing. Our privacy framework is built on necessity, transparency, and local trust.
We adhere to the principles of the EU General Data Protection Regulation (GDPR). As a company based in Prague, this is not just a legal obligation; it's the standard we believe our clients deserve. Every piece of information you share with us—whether during a booking inquiry or a feedback form—is treated with the same care we apply to your physical space.
Key Takeaway
We collect only what’s needed to deliver a reliable cleaning service and communicate effectively. Your data is stored securely, used responsibly, and never shared with third parties for marketing purposes.
The Data We Collect: A Practical Breakdown
Our data collection mirrors the lifecycle of a service inquiry. It’s designed to be minimal and purposeful.
1. Direct Client Information
When you request a quote for a move-out clean or schedule a recurring service, we collect: full name, email address, phone number, and physical address (for our teams to navigate Prague districts). We also note specific requirements (e.g., "eco-friendly products only," "pet-friendly," "access codes").
2. Service Context
Details about your property and needs: square footage, number of rooms, type of cleaning (Basic, Deep, Move-Out), and any special instructions. This helps us allocate the right team and supplies.
3. Website Interaction
Technical data from your visit to tidysweep.company: IP address, browser type, pages viewed. This helps us ensure our site functions correctly and improve usability. We use basic session cookies for site functionality, which are cleared when you close your browser.
How We Use Your Data: The Internal Workflow
Booking & Coordination
Your contact details are used solely to confirm appointments, send reminders, and answer pre-service questions. Our dispatcher and your assigned team lead use this information to schedule efficiently.
Service Delivery
The address and specific instructions are used by our cleaning teams on the day of service. Notes about pets or special surfaces ensure our work aligns with your household or office needs.
Feedback & Improvement
After service, we may request feedback. This is anonymous by default unless you opt to provide contact details for follow-up. We analyze trends (e.g., "Does the kitchen deep clean need more attention?") to train our teams.
Data retention: We retain client contact and service details for 24 months to handle warranties, follow-up offers, or recurring scheduling, after which it is anonymized or deleted.
Your Rights Under GDPR
- Access: You can request a copy of the personal data we hold about you.
- Correction: If your details change (e.g., phone number), you can ask us to update them.
- Erasure: You can request the deletion of your data, subject to our legal obligations (e.g., tax records).
- Restriction & Objection: You can limit how we process your data or object to processing for direct marketing.
Exercising Your Rights
To make a request, simply contact our Data Protection Lead using the details below. We will respond within 30 days. Proof of identity may be requested to protect your security.
Contact for Data Matters
Data Protection Lead
Tidysweep
Štěpánská 611/14, 110 00 Praha 1, Czechia
[email protected]
+420 222 513 315 (Please specify "Data Request" when calling)
Have Questions About Our Privacy Practices?
We are a small, local team and believe in direct communication.